Our teams work hard to progress your applications as quickly as they can. Please help us by ensuring all supporting documents are included with your application. If you need to contact us about your case, please do so, only if it is outside the service standards shown below.
We're currently experiencing high volumes of enquiries and our teams are working hard to process cases as quickly as possible. We kindly ask that you refrain from calling for case updates during this time and the underwriter will be in touch once your case has been assessed. We appreciate your understanding as we strive to return to our normal services standards as soon as possible.
Please see our current service standards before contacting us about your case.
28/03/2025
AIPs are being reviewed in:
2 days
New applications are being reviewed in:
7 days
Valuations are being instructed in:
7 days
Supporting documents are being reviewed in:
4 days
Once an application has been fully assessed, offers are being produced in:
2 days
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